Contact Centre Supervisor - Bank of Maldives

Application ends: 04 March 2024

Contact Centre Supervisor
Hulhumale' Contact Centre

Bank Of Maldives is seeking to recruit talented and qualified to the position Of Contact Centre Contact Centre.

Roles & Responsibilities
- Preparing Contact Center agents to respond to customer questions and complaints and troubleshoot problems with services and products.
- Monitor Contact Center agent's performance
- Monitor and encourage Contact Center staff to achieve the Contact Center objectives, and performance standards policies.
- Identifying operational issues and suggesting possible improvements Work with the Quality Assurance team in monitoring, and evaluating agent performance, providing coaching and taking corrective action if necessary.
- Monitoring CRM tasks assigned to departments and Contact Centre Agents.
- Prepare duty roster Of Contact Centre Agents and ensure timely leave allocation amongst staff.
- Monitoring of all customer issues logged and ensures timely response by routing cases to the relevant department.
- Attend to escalated customer complaints and issues.
- Communicate and work closely with Other departments for smooth functioning.
- Perform Other duties Or required

To be successful in this role you will ideally have:
- Good command Of written and spoken English and Dhivehi
- Basic knowledge of computer and dato entry skills
- prior experience in Contact Centre, Customer Service Centre or Service Industry Will be an advantage
- Must be self—motivated, and be able to operate with minimal supervision
- Ability to handle multiple tasks simultaneously, manage time and prioritize workload
- Able to work on shift duties
- Excellent interpersonal skills

Degree in relative field.

How to apply:
To apply for this position, please visit our website:

Application deadline: 04 March 2024
+960 330 0582 / +960 333 0264

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