Application ends:
25 Jan 2024
Position: Sales Technician
Job Summary
The sales technician's job will be to market and sell products and services to prospective customers in order to find and create new business prospects. They will develop a deep understanding of all the features, functions, and technical details of the Companies products and services.
Key Responsibilities
- Collaborate closely with the sales team to provide technical expertise to customers
- Drive revenue growth and significantly contribute to the company's success through proactive sales approaches.
- Conduct thorough needs analysis to understand customers' technical requirements and identify solutions aligning with their needs.
- Effectively communicate the value proposition of our products/services to potential customers through clear and persuasive technical presentations.
- Conduct product demonstrations to showcase the features, benefits, and functionality of our products/services, highlighting how they meet customer needs.
- Provide expert technical guidance and advice to customers, addressing their inquiries and concerns to help them make informed purchasing decisions.
- Serve as a primary point of contact for customers post-sale, providing prompt and effective technical support to address their technical issues, troubleshoot problems, and offer solutions.
- Investigate and resolve customer technical issues in a timely manner, escalating complex problems to appropriate teams when necessary.
- Conduct training sessions or provide documentation to help customers understand and use our products/services effectively.
- Cultivate strong relationships with customers, acting as a trusted advisor by providing ongoing technical support, maintaining regular communication, and identifying opportunities for upselling or cross-selling.
- Stay updated on industry trends, market developments, and competitor activities, providing valuable insights to the sales team to drive competitive positioning.
- Explore and acquire new potential customers and vendors to supply customer requirements, expanding the company's network and business opportunities.
- Monitor and track customer interactions and sales activities using CRM software, ensuring accurate data entry and timely follow-up.
- Offer technical assistance and support to all company operations, including stores, warehouses, and office staff, ensuring smooth and efficient workflows.
Requirements
Minimum of 2 years of experience in the sales, IT or related field.
Strong understanding of customers' technical requirements
Salary and benefit
Competitive Salary
Comprehensive Health Insurance Plan
Opportunities for Professional Development & Learning
Application deadline
Interested candidates, please email your CV and relevant documents to jobs@zettaent.com before 25th January 2024.
