Application ends: 15 Feb 2024
REMUNERATION: BASED ON QUALIFICATION & EXPERIENCE
SEND YOUR CV: jobs@mahiya.mv
FOR MORE INFORMATION:
+960 7798669 / +960 3339669
DEADLINE: 15TH FEBRUARY 2024
Qualification
Minimum GCE O' level standard in English, Mathematics and Dhivehi.
Fluency in speaking and writing English and Dhivehi.
Experience in handling customers.
Adequate knowledge of Dhiraagu products, services, policies, and guidelines.
Computer literate.
Adequate knowledge of customer service principles and practices.
Adequate knowledge of complaint management practices.
Responsible and honest personality.
Responsibilities
Provide information of services and products with the aim of upselling.
Maintain product expertise, broad knowledge of all company products, services and promotions.
Proactively approach and acknowledge all customers to ensure proper information is provided and guided with the aim of reducing customer waiting time.
Deliver prompt and professional solutions for customer inquiries.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Processing service applications and tracking of order progress with the aim providing an efficient service to customers.
