Application ends: 22 Jan 2024
Title : Desktop Support Engineer
No.of.Positions: 01
Requirements:
Excellent technical knowledge of PCs and desktop hardware.
Working technical knowledge of current protocols, operating systems and standard.
Ability to operate tools, components and peripheral accessories.
Microsoft Certified Desktop Support Technician will be an added advantage
Software and hardware troubleshooting.
Sound knowledge of Microsoft Windows and Microsoft Office.
PCI-DSS knowledge is added advantage.
Self-confidence and interpersonal skills.
Analytical and problem solving skills.
Good communication skills in English (both verbal and written).
Planning and organizing skills.
Strong listening skills.
Able to operate effectively in a team environment with both technical and non-technical team members.
Able to operate with minimum supervision.
Able to manage time effectively, set priorities appropriately, schedule calls.
Responsibilities :
Install, upgrade, support and troubleshoot Microsoft Windows and Microsoft Office and any other authorized desktop applications.
Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
Perform general preventive maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards.
Returns defective equipment/parts to maintenance inventory, documents repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.
Safely package equipment for branches and arrange for the transport of the equipment.
Develop trends by monitoring and analyzing incoming calls, problems and support requests.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Troubleshooting network connectivity in a LAN/WAN environment.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Dealing with hardware and application support queries and issues reported to the support desk.
Email account administration, i.e., account creation and management and distribution lists on email server.
User account administration, i.e., account creation and management and password resets on Active Directory
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Use tools and methodologies to load copy and customize operating system configurations for deployment.
Familiarize end users on basic software, hardware and peripheral device operation.
Escalate issues and involve higher level support whenever required to resolve issues as quickly as possible.
Works with other IT team members regarding new branch builds and upgrades.
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
Maintains and consistently demonstrates a general knowledge of company guidelines, procedures and compliance standards.
Remuneration Package: MVR 15,000 *Based on qualification and experience
Benefits Included in the package: Food Allowance, Punctual Allowance, Phone Allowance, Technical Allowance
Other Benefits: Annual Bonus
Applicants who meet the above requirements may apply with a complete CV, 1 passport size photograph, ID card copy, copies of references provided by previous employers, police report, covid vaccination card copy and notarized educational certificates before 22 January 2024, 16:00hrs in strict confidence to:
Human Resource Department
Cyprea Hotels and Travel (Pvt) Ltd.
Email address: hr@cyprea.com.mv
66/17, Boduthakurufaanu Magu, Male’,Tel: 332 2451. Fax: 332 3523.
